Non-revenue water

Non-revenue water analysis by district metered area, not by annual audit.

Non-revenue water is water a utility treats and pumps but never bills. Aqueduct keeps a running balance per district metered area from inflow meters, customer meters and night flow, so loss points to a district and a date instead of a yearly percentage.

Top-down view of a clarifier basin
Water balance · live
42.6Supply=36.1Floors+4.2RO+2.3Loss
Unaccounted loss rising on line CW-4
Demo data
Site performance · this quarter
-8.4% vs expected
Weather normalizedBelow baseline
Demo data

Inflow minus billed use, per district, every day.

The mechanism

A balance per district metered area

  • District inflow

    Meters at each district inlet, read alongside SCADA and historians.

  • Customer consumption

    AMI reads summed per district for the same period, so inflow and billed use are compared like for like.

  • Minimum night flow

    The lowest flow in the early morning, when legitimate use is smallest, tracked for every district.

Aerial view of clarifiers at a treatment plant
What it computes

Where the loss sits

  • Real versus apparent loss

    Rising night flow points to physical leakage; a gap that tracks billed use points to meter error or unbilled use.

  • Districts ranked

    Districts ordered by loss volume, so crews step test where it will pay back first.

  • Pumping energy

    Loss priced in water and in the energy spent pumping it.

Pipework and valves in a plant room
By the numbers

Why lost treated water costs more each year.

25

countries, home to a quarter of the world's people, face extremely high water stress.

Source: WRI Aqueduct 4.0
5.1%

rise in US household water and sewer bills in 2025, a five-year high, as utility costs climb.

Source: Bluefield Research via Water Online

An example

Illustrative: District 7's minimum night flow rises from 22 to 31 cubic meters an hour over two weeks while billed consumption stays flat. The rise is classed as real loss, District 7 moves to the top of the list, and a step test narrows it to one main.

Limits

Aqueduct reads SCADA and does not replace it. Results depend on closed district boundaries: an open valve between districts mixes their balances.

Apparent loss can be flagged by district but not assigned to a single customer meter without testing.

Questions

Common questions

No. Aqueduct supplies continuous inputs such as district inflow, billed consumption and minimum night flow, which make the annual audit faster to compile and easier to defend. Your team still prepares and files it. See AWWA M36 water audits.

No. Pumps and valves stay under SCADA control. Aqueduct reads SCADA, historians and AMI, ranks districts by loss and routes survey work to crews, so leak detection teams go to the worst district first. See integrations.

Aqueduct looks at when the gap appears. Rising minimum night flow, when legitimate use is lowest, points to physical leakage. A gap that tracks billed use through the day points to meter under-registration, billing errors or unauthorized use. See district metered areas.

Aqueduct needs inflow meters at each district metered area inlet and customer consumption from AMI or billing for the same period. SCADA and historian data add pressure and pump status where available. See the non-revenue water glossary entry.

See Aqueduct on your own facility.

Bring a site, a utility bill or a question. We will show you where the loss is.